Frequently Asked Questions
We answer the most common questions about our services,
solutions, and how we work.
What types of companies and industries does Vidal Automation and Control serve?
Vidal AC works with a wide range of industrial sectors, including agri-food, water treatment, energy, automotive, refrigeration and HVAC, pharmaceuticals, logistics, data centers, civil engineering, and high technology, tailoring each solution to the specific needs of each production environment
What services does Vidal AC offer beyond industrial automation?
In addition to automation and process control, Vidal AC offers electrical and energy engineering, technical consulting, efficiency audits, predictive maintenance, industrial software development, SCADA and MES systems, and data integration, providing comprehensive end-to-end solutions
Does Vidal AC develop custom solutions or work with standard products?
Vidal AC designs and develops fully customized solutions, combining electrical engineering, panel manufacturing, PLC/HMI/SCADA programming, and proprietary industrial software, ensuring scalable, robust systems tailored to each project.
Do you provide technical support and maintenance after the project is completed?
Yes, Vidal AC offers 24/7 technical support, including remote and on-site assistance, response times of less than 12 hours, and preventive and predictive maintenance plans that ensure the operational continuity of the facilities.
How does Vidal AC ensure the quality and safety of its projects?
All projects are carried out in accordance with internal quality protocols, featuring full traceability, FAT and SAT testing, regulatory compliance, and the application of best practices in electrical safety and OT industrial cybersecurity, ensuring long-term reliability and safety.
What sets Vidal AC apart from other industrial engineering firms?
Vidal AC stands out for its comprehensive approach, which combines engineering, manufacturing, software, and support under a single methodology, as well as for its commitment to innovation, sustainability, energy efficiency, and ongoing customer support.
Does Vidal AC develop its own technology and solutions?
Yes, Vidal AC offers proprietary solutions such as ViControl, ViCom-X, ViPower, and connected controllers, designed for monitoring, remote control, and energy management, and capable of integrating with industrial systems and corporate platforms.