From Vidal AC, we want to express our most sincere support and condolences to everyone affected by the severe damage caused by the DANA. In this difficult time, we send a message of encouragement to the individuals and companies that have suffered the consequences of this emergency.
We apologize for the delay in our response. We have been dedicating time and resources to identifying and assessing the impact of this situation on our team. We are pleased to report that our facilities have not suffered direct damage. However, several of our local suppliers, logistics companies, and communication routes have been severely affected, forcing us to delay our delivery forecasts by approximately one week.
Now, more than ever, our technical and sales team will redouble efforts to address all inquiries and resolve any doubts our clients may have. We want to assure you that we are doing everything possible to mitigate the impact of these delays and maintain the quality of our service.
Due to communication disruptions across the province, our main helpline will be our headquarters’ telephone number: 960 704 169, Option 5. Our team will be available to answer any questions or provide any assistance you may need.
Finally, as part of a sector considered an essential service, we extend a helping hand to sister companies in our industry, to all other affected businesses, as well as to associations and public institutions, offering our assistance in any way we can to contribute to everyone’s prompt recovery.
Sincerely,
Vidal AC
