Dear Client,
It was recently reported in the media that exceptional measures were being implemented to fight the spread of COVID-19, for at least 15 extendable days starting from March 11, 2020.
At Vidal-AC, we have deemed it appropriate to form a crisis committee to allow us to react quickly to any unforeseen events that this situation may cause. We have adjusted our work dynamics to prevent any risk of the coronavirus spreading in our workplace and community.
Our priority is to guarantee the well-being of clients, suppliers, collaborators, and our team, while providing our best service, as our operations and response capabilities will not be affected for the time being.
That being said, we want to share with you the situation we find ourselves in today:
- All our customer service channels remain active. For administrative, technical, as well as commercial reasons.
- We will continue with our commercial activity, making use of the alternatives offered by technology in the first instance (videoconferencing, mobile, email, etc.).
- We will maintain the same usual telephone contact lines, as well as emails and other means of communication, with the intention of continuing to provide support.
- Our workshop and warehouse will continue to operate normally; we have implemented strict hygiene and social distancing measures, promoting extreme cleanliness and the recommended safety distances, with the intention of protecting our workers.
- We will assess on a daily basis any changes that occur in the evolution of the virus, and any potential changes to be adopted will be communicated.
- Remote work for at-risk staff, sales representatives, programmers, technicians, as well as for any staff members who wish to do so voluntarily and whose job position allows it.
- The Gandía office will be temporarily closed so that it also operates via remote work.
- A manager will be appointed, who will be responsible for monitoring employees, as well as verifying that they are in optimal conditions to perform their work
The entire VIDAL AC team is fully committed to offering the best service, while reacting in a responsible and sensitive manner, aligned with official recommendations and our current situation.
Convinced that all these measures will allow us to maintain our activity normally while preserving everyone’s well-being, we thank you in advance for your understanding and cooperation.
Best regards, VIDAL AC
